Introduction
If you're travelling, working or studying off-campus and require access to restricted resources, such as mapped drives or SPSS, Queen's requires you to install and run the FortiClient VPN software.
Eligibility
Students, faculty, and staff with an active Queen's NetID and password can use FortiClient VPN.
Getting Started
To use FortiClient VPN, users must download and install the FortiClient VPN software.
Notes:
- Campus VPN does not help with speed or access to hosted services such as OnQ, Examity, ProctorTrack.
- As of September 1, 2023, the Global Accelerator Network Service (GANS) was decommissioned.
Windows and macOS
Eligible users can download FortiClient VPN software for supported versions of Windows and macOS from the Queen’s Software Centre. For installation and configuration instructions refer to Installing FortiClient VPN software on Windows and macOS Devices and Connecting to Campus VPN using FortiClient on Windows and macOS.
Linux
Please note that IT Services does not currently provide support for Linux.
For general guidance on downloading and installing of FortiClient VPN software for Linux, refer to Setting up FortiClient VPN with Linux.
Terminating the Service
Users can delete the application at any time. Otherwise, they will lose access to this service upon leaving Queen’s.
Service Level Agreement
Please visit the Service Level Objective for information about the Service Level Agreement for this service.
Governing IT Policies
Users of this service are governed by the Electronic Information Security Policy Framework.